What Information We Collect and Why
When you open an account with us, we collect the details you provide directly — your name, contact number, and the payment method you choose, such as bKash, Nagad or Rocket. We use this to verify your identity, process your deposits and withdrawals, and keep your
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account secure. We also collect device and session data automatically: your browser type, IP address, and how you navigate the platform. This helps us improve performance and detect unusual activity on your account. If you contact our support team, we keep a record of that conversation
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so we can follow up accurately. We do not sell your personal data to third parties. Where we share data with payment processors — for example, to confirm a Nagad or Rocket transaction — that sharing is limited strictly to what is needed to complete the
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action. Retention periods vary by data type; account records are held for as long as your account is active and for a period afterward as required by applicable rules in eligible regions. You can request a copy of the data we hold about you at any
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time by contacting us through your account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.